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Terms & Conditions

Please read carefully before completing your enrolment and payment. ‘Class’ in the Terms and Conditions outlined here refers to any term course or workshop, delivered in-studio or online.

Artkookoo Art Studio reserves the right to update the Terms and Conditions at any time. The Terms and Conditions, once published on this page, will be effective immediately.

Cancellation, Refund and Transfer Policy

Artkookoo Art Studio reserves the right to amend any class, tutor, or schedule. In such circumstances, we will endeavour to provide a substitute of equal standing. Should a class have to be cancelled for any reason, such as insufficient enrolments, any student enrolled in that class will be contacted and an alternative class, credit or refund arranged.

Policy for Term Courses and Workshops (excludes School Holiday Workshops)

No Refunds

Fees are non-refundable, unless negotiated for an extended illness. A small administration fee may be charged to cover credit card merchant fees. If you choose to cancel a class, we do offer you the opportunity to receive a credit or to transfer your booking. Conditions apply, see below for more details.

Cancellation of enrolment or withdrawal from a Class

If you choose to cancel your enrolment or withdraw from a class, what you will receive back depends on the time you notify Artkookoo Art Studio. See our cancellation timeframes and options below:

  • Cancellations up to 7 days before class commencement
    If you choose to withdraw from a course or workshop up to 7 days before its commencement, you will be charged a $25 administration fee. You may transfer the remaining value (class fee paid less administration fee) to another class or student to be used within 12 months of the date payment was received. You will not receive a refund for the course or workshop fee paid.

  • Cancellations within 7 days of class commencement
    If you choose to withdraw from a course or workshop within 7 days of its commencement, you will be charged 50% of the class fee. You may transfer the remaining value (half of the value of the class fee paid) to another class or student, to be used within 12 months of the date payment was received. You will not receive a refund for the class fee paid.

  • Cancellations within 2 days of class commencement
    If you cancel within 24 hours days before start date, you will not receive a refund, transfer, or credit.

Policy for School Holiday workshops

We do not provide refunds for cancellations or missed holiday workshops. However, we do offer the opportunity to receive a credit or to transfer your booking. Conditions apply, please see below for more details. See our cancellation timeframes and options below:

  • Cancellations up to 2 days before class commencementIf you choose to withdraw from a school holiday workshop up to 2 days before its commencement, you will not incur a cancellation fee. The workshop fee will be held in credit and this credit must be used within 6 months.

  • Cancellations on the day before the workshop date

  • If you choose to withdraw from a school holiday workshop the day before its commencement, you will be charged 50% of the class fee per cancellation. The remaining workshop fee will be held in credit, and this credit must be used within 6 months.
    To avoid the cancellation fee, you may transfer the booking to another child, such as a family member or friend, at no charge. Please let us know of any transfers at the time of cancellation.

  • Cancellations on the same day of the workshop date

  • If you choose to withdraw from a school holiday workshop on the day of the workshop, you will not recieve any credit.
    To avoid forfeiting the fee, you may transfer the booking to another child, such as a family member or friend, at no charge. Please let us know of any transfers at the time of cancellation.

Policy for birthday/ private events

Deposit of $200 is required to secure booking date and time. Balance of the payment is due 5 days prior to the event. Due to the high demand and limited number of spaces for our classes and teachers, all bookings are final and strictly non-refundable. We are only able to reschedule your class pending you adhere to our rescheduling policy below:
- Rescheduling with more than 10 days notice will incur no additional charges.
- Rescheduling with less than 10 days notice will result in a rescheduling fee of 20% of the booking value.
- Rescheduling with less than 5 days notice will result in 100% loss of booking unless we are able to fill the slot with a booking of similar value.
If your booking is eligible to be rescheduled, you will be offered a series of dates and times to choose from. If none of the dates/times are suitable, you will be provided with studio credit with the total value of the booking. Store credit is valid for 2 years from date of purchase. It is your responsibility to redeem the credit within the given timeframe. Expired credit will not be accepted as form of payment.
Final numbers of participant will need to be shared with us 14 days prior to the event for a payment link to be created and paid 7 days prior to the event. Once the final payment has been made, we are unable to reduce the number of guests or partially refund if the guest count is reduced.

Minimum number

Our public group classes require a minimum number of participants to go ahead. In the unlikely event our group classes do not meet the minimum numbers, a member of our team will be in touch 24-48 hours prior to the start time to reschedule your booking.

Missed classes

Each student enrolled in a lesson plan is entitled to 2 missed classes per 10 classes. Written notice is required at least 2 hours prior class. Tuition of classes will be rolled over. After 2 missed classes, there are no transfers, credit, refunds or make up sessions if you miss a class or if your personal circumstances change.

Trial class

Trial class for kids art class is limited to one time use per student per class. If your child is unable to attend the scheduled class, please email to us 2 days prior to reschedule. With enrolment, you have agreed to subscribe to our newsletter and receive marketing materials. See below for photography used in marketing materials. 

Late Arrivals or no shows for workshops

Our workshops will begin on time. Failure to arrive on time may result in the teacher refusing entry and you losing your booking. Failure to show up to your workshop will result in 100% loss of booking with no option to reschedule or obtaining a refund.

If you are unable to attend your workshop, you are welcome to gift your booking to a friend or family member who can take your place in the session. There is no additional cost to changing the name on the booking.

PARENTAL RESPONSIBILITES

Parents (or legal guardians) must drop of, and pick-up, their child within 5 minutes before the

start of, and after the end, of each lesson time.

Artkookoo Art Studio is not responsible for the safety of children outside their class times.

medical, Health & Safety

If the student has an existing medical condition, allergy or disability that may affect their participation in a class, you should notify the Director, Artkookoo Art Studio at the time of enrolment.

Parents (or legal guardians) hereby authorise Artkookoo Art Studio to give first-aid treatment, or to give consent to the carrying out of any emergency medical treatment by a medical practitioner, as

and when the situation requires. All medical fees and related expenses will be borne by parents (or

legal guardians).

 

Marketing Material

Photos and videos are taken during event and class of students and/or their artworks. These images and videos are used for Artkookoo Art Studio promotional purposes such as advertising, brochures, social media, editorials and website. These photos and videos will never be sold and will be used exclusively by and for Artkookoo Art Studio unless all parties agree. As a Condition of Enrolment your consent is implied. Should you not wish for us to take and use photos/videos of you, your child or your artwork, please notify us in writing.

personal information and Privacy

Contact information you supply to Artkookoo Art Studio will not be disclosed outside the school without your express consent, except where required by law. We do not retain any credit card information that you may provide.

Artkookoo Art Studio will from time-to-time send mail and email to students and past students for the purpose of marketing. Should you not wish to receive mailings from Artkookoo Art Studio, please notify us that you wish to unsubscribe, and you will be removed from our mailing list or you can simply unsubscribe at the bottom on the latest email.

Parents, legal guardians and/or payers will inform Artkookoo Art Studio promptly of any changes to their personal information.

Personal information relating to parents, legal guardians, payers and/or students that have been

provided to, or collected by, Artkookoo Art Studio may be used by the Artkookoo Art Studio in accordance with the terms of its Privacy Policy, a copy of which can be downloaded.

 

Payment of fees

Class fees are listed with the course details on our website. Payment of the full class fee via online credit card payment is required at the time of enrolment to secure your place. We accept Visa and Mastercard.

If you do not wish to enrol via the web, you can enrol in person at our office. We accept cash, Visa or Mastercard card, EFTPOS, and direct deposits into our bank account. Fees are inclusive of GST and tax receipts will be provided on receipt of payment.

 

Discounts on fees

We offer a number of discounts on fees, and these are listed below.

Early bird: Enrol and pay for a 10 week or 20 week term course by the date specified in the course description and receive a 5% discount on the course fee. This term early bird discount does not apply to weekend workshops or summer art school workshops. For birthday and private parties, when booked 2 months prior to event date, early bird offer 10% off can be applied.
Siblings: 5% discount on term fees for the second child. The early bird offer does not apply to second child. Sibling discounts do not apply to school holiday workshops, only term classes. Please call or visit to enrol and receive this discount.

Seniors/Pensioners and concession card holders: 5% discount on term courses or workshops.  Maximum discount on any one course or workshop 10%. Must quote date of birth and Senior Card number.

The following conditions apply to these discounts:

  • None of the listed discounts apply to children/teen school holiday workshops.

  • These discounts cannot be used in conjunction with any other special offer or where the fee is already reduced (exemption on Pensioners and concession card holders and Seniors);

  • Discounts must be requested when you enrol and pay (retrospective discounts will not be applied);

  • Discounts do not apply when you are using a ‘complimentary’ or ‘prize’ Gift Certificates to enrol

  • Maximum discount on any course or workshop is 10%.

  • Creative Kids Vouchers are not considered a discount, this is a government funded subsidy.

 

Promotions and offers

Promotions and offers cannot be combined with other discounts unless stated otherwise.

 

CHANGES to terms and conditions

These terms and conditions are subject to change and may be amended by Artkookoo Art Studio at any time by giving notice.

 

Copyright

Artkookoo Art Studio asserts copyright and all other intellectual property rights in this web site and its documents appearing on this website. Information and files may be downloaded, stored in cache, displayed and printed for personal use only. Content must not be modified, copied, reproduced or republished in any way without the express written permission of Artkookoo Art Studio.

All artwork is copyright of the artist and may not be reproduced without permission.

 

Disclaimer

This website contains information, files, documents, pages and images prepared by Artkookoo Art Studio. Whilst all due care has been exercised in compiling the information contained in this website, Artkookoo Art Studio does not warrant or represent that the information is free of errors or omission, or that it is exhaustive.

Artkookoo Art Studio accepts no responsibility for any loss or liability incurred by any party as a result of accessing or utilising the information on this website.

 

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